FAQ: Queer-Sensitive Home Help in Berlin

Questions and Answers

At a glance: what we do, how it works, what to expect.

On this page, you will find answers to typical questions about AlleFarben Alltagshilfe – from services and procedures to care knowledge from consulting practice. We explain what everyday support specifically looks like, what you can consider regarding organization and cooperation, and which solutions have proven effective in practice. In addition, there are notes on financing options, data protection, and common pitfalls. The goal is for you to quickly get your bearings and make good decisions about what suits you.

For everyone who loves diversity!

Zwei Frauen sitzen am Küchentisch und bearbeiten gemeinsam Papiere und Dokumente.

Zwei lächelnde ältere Frauen trinken Kaffee und essen Kekse an einem Holztisch.

Zwei Frauen in einer Küche: Eine ältere Frau mit Brille hält eine Tasse, eine andere Frau gießt Kaffee in die Maschine.

Queersensible everyday help

Why at all?

Sexual orientation and gender identity are part of a person's personality. They influence not only one's self-perception, but also relationships, trust in professionals, one's sense of life – and, very concretely, how one deals with help, illness, or care.However, in classic everyday help and care structures, these aspects are often not considered – due to uncertainty, ignorance, or structural blindness. The consequence: Queer people experience discrimination, exclusion, or the feeling of having to adapt. Some conceal their identity, others do not even use services – for fear of being hurt again.This is exactly where queer-sensitive everyday help comes in:It creates a safe space where people are accepted as they are – with their biography, their identity, their life reality. Not as a special case, but as part of a diverse society.

Start and Orientation

AlleFarben Alltagshilfe is a queer-sensitive everyday assistance service. We support you at home with household help, everyday companionship (e.g., shopping, appointments), and care/daily structure. We use nursing expertise from care counseling and experience from queer practice so that support is respectful, reliable, and suitable for everyday life.

AlleFarben Everyday Aid is for people who need support in everyday life – with or without a care level. Many customers use us because they are looking for discrimination-sensitive and diversity-sensitive support. If you have a care level (1-5), depending on the situation, benefits from long-term care insurance can also be used for financing.

We primarily provide household and everyday support: household tasks (e.g., cleaning, tidying, laundry), companionship (shopping, appointments, errands), and daily care and activation. The goal is to make your daily life more stable and relieve your burden – without you having to constantly explain yourself.

Everyday help supports with everyday tasks and relief, e.g., household, companionship, and structure.

An outpatient care service usually takes over body-related care and, if necessary, treatment care (depending on the order and qualification).

You register your needs (e.g., household, companionship, relief). We briefly clarify what you need, how often you want support, and what framework conditions are important. Afterwards, we plan the start so that times, tasks, and communication are reliable. If financing through long-term care insurance is possible, we will explain it clearly right away.

No. You can also use AlleFarben Alltagshilfe without a care level and pay privately. With a care level, additional options are added depending on the service (e.g., relief amount or other budgets). If you are unsure, we will tell you which options are realistic in your situation.

AlleFarben Alltagshilfe is regionally organized and active throughout Berlin. Whether we can support you depends on the area of operation and capacities. Briefly tell us your district – then you will receive clear feedback on whether an assignment is possible and how the start could look like.

Services in everyday life

We support you in the household with household-related activities, such as cleaning, laundry, tidying up, organizing, kitchen/bathroom, and practical everyday tasks that save you effort. The goal is for your home to remain suitable for everyday life and for you to feel relieved.

Everyday accompaniment means: We accompany you on your way and appointments, for example, shopping, pharmacy, doctor's visits, errands or walks. You decide what you want to do yourself and what you need support with – we provide structure, security in the process and reliable accompaniment.

Yes. We support you with daily structure, activation, and assistance in everyday life – for example, planning together, building small routines, staying involved in activities, or stabilizing social contacts. This is particularly helpful when everyday life quickly becomes confusing or you feel left alone.

We are focused on everyday help. Treatment care (e.g., injections, wound care, medical measures) is generally not included and must be taken over by designated specialist agencies. If you are unsure whether a task fits, we will clarify this concretely and transparently in advance.

Yes, as part of the support: We can take you there, accompany you, assist you with the process, and help you sort through information. We do not replace legal representation, but we can make the appointment practically and organizationally easier (e.g., document check, reminding of questions, follow-up).

This depends on your needs. Many use everyday help weekly or bi-weekly, others on an ad-hoc basis. Assignments are often between 2 and 3 hours, but can also be planned differently. What matters is what realistically helps in your daily life – and how it can be financed.

If capacities are free, short-term assignments are also possible – for example, after a hospital stay, in case of acute overload, or if structure is needed at short notice. You will receive clear feedback on what is feasible in the short term and what makes sense as a next step.

Process and Collaboration

Before the first use, we clarify in detail what you need (e.g. household, companionship, structure) and what is important to you. During the assignment, we work step by step along the agreed tasks. At the end, we check whether the scope is suitable and whether anything should be adjusted for the next appointment. This way, it remains predictable and suitable for everyday use.

Both are possible: Many use fixed, regular appointments because it is reliable and reduces stress. If you need to stay flexible, we also plan variable appointments. It is important that you know early on when support will come and what can realistically be achieved in that time.

Yes! Because it is also very important to us that you can engage with your caregiver and that trust can develop. We rely on the most constant caregivers possible, because trust, communication and routines become easier as a result. If a substitute is necessary, we will tell you about it early and as transparently as possible.

If something comes up, you let us know as early as possible. We will then look for a practical solution: postpone the appointment, adjust the scope, or – if sensible – offer an alternative date. How short-notice cancellations are handled is clearly stated in the agreements, so that it remains fair for both sides.

We will inform you early if it becomes apparent that an appointment cannot take place. If possible, we will offer a substitute or an alternative appointment. Our goal is that you are not suddenly left without support, but have planning security.

We arrange access in a way that is safe and practical for you: e.g., you simply open the door yourself every time, or there is an agreed place where the key is deposited (key safe), or another solution that you determine. It is important that agreements are clear and that you always retain control over who has access and when.

We use the contact method that works best for you (e.g., phone, WhatsApp, email, SMS). You receive clear information about appointments, scope, and changes. The goal is: little back and forth, no misunderstandings, reliable agreements.

Yes, if you wish. We can coordinate organizationally with relatives or trusted persons (e.g., scheduling, task priorities). It is important that you decide who is involved and what information is shared.

Financing and Budgets

Depending on the care level and situation, you can use different budgets for AlleFarben Alltagshilfe – most frequently the relief amount, hourly respite care, conversion claim (40%), and care allowance. Which combination makes sense depends on how much support you need and which budgets are available to you.

If you have care level 1-5 and are supported at home, you are entitled to the relief amount: up to €131 per month (up to €1,572 per year). This can be used to finance recognized support in everyday life, for example, household, companionship, or care/daily structure.

You don't have to use the relief amount monthly: Unused budget is saved up. You can usually use remaining amounts from one year until June 30th of the following year – after that, they expire. This is practical if you need more support in some months.

Hourly substitute care is support when your private caregiver is temporarily unavailable or needs relief. Hourly means: less than 8 hours per day. This is particularly suitable for appointments, errands and planned breaks in everyday life, as well as for support in the household.

Preventive care is paid from an annual budget. This budget applies to the respective calendar year and expires on December 31st if not used. It becomes available again in the new year.

With the conversion claim, you can use up to 40% of a monthly care insurance budget for recognized everyday assistance – for example, for AlleFarben everyday assistance. Important: Care benefits in kind are a separate budget, which is otherwise typically intended for services that professional providers bill to the care insurance fund. Through the conversion, a part of it becomes usable for everyday assistance.

Usually yes. You will continue to receive care allowance, but adjusted proportionally: If you fully use the conversion entitlement (40%), 60% of the care allowance often remains. This way you can additionally finance everyday help and still organize private support.

As a rule, it's straightforward for you: We bill directly with the long-term care insurance. This means: no upfront payment, no collecting receipts, no submission by you. Exception: private health insurance (PKV). If you are privately insured, we will issue you an invoice. You then submit this to your insurance for reimbursement. This way, the process remains clear and predictable even here.

Queer Sensitivity and Attitude

Queersensible everyday help means: You get support without having to explain or justify yourself. We pay attention to respectful language, privacy and your life reality – regardless of sexual orientation, gender identity, family form or biography. The goal is an interaction that is safe, clear and dignified.

We work with clear standards: respectful communication, no evaluations, clear boundaries, and a professional approach to proximity and distance. If something is important to you (e.g., certain terms, topics, or triggers), you can mention it – and we will align our collaboration accordingly. We take discriminatory or abusive situations seriously and address them consistently.

You decide how you want to be addressed (name, pronoun, salutation). We will incorporate this bindingly into our collaboration and ensure that it remains correct in internal communication. If anything changes, a quick note is sufficient - without discussion.

Then we plan the deployment in such a way that your privacy is maintained. You determine what information we have, what may be visible in the household and how we appear in your environment (e.g. at the door, on the phone, to neighbours). Discretion is part of our way of working.

Yes. Much of the content, processes, and attitudes at AlleFarben stem from care counseling and queer practice: what truly relieves everyday life, which situations can be stressful, and how support must be designed so that it doesn't create new hurdles. This knowledge flows into our assignments and our guide.

You can address this openly – or say as much as you want. We will then clarify together what you need to make collaboration feasible for you: clear agreements, a fixed contact person, certain no-gos, communication channels or transparency at every step.

The goal is for you to be able to rebuild trust, without pressure.

Feedback is expressly desired. You can address topics directly or report them via an agreed contact method. We take feedback seriously, document it internally, and ensure that processes improve – quickly and transparently.

Data Protection, Quality and Limits

We only process data that is necessary for contact, planning, and carrying out support (e.g., name, contact method, appointments, agreed tasks). We treat health data with particular sensitivity and only to the extent that it is truly relevant for support. You decide what you share – we only ask for what is necessary for your daily deployment.

Discretion is standard: We don't discuss sensitive topics in the stairwell, pay attention to documents in the apartment, and communicate in a way that suits you (e.g., neutrally worded messages). If you have special requests (e.g., due to outing risk), we will plan this specifically with you.

For data protection reasons, we use double opt-in. This means: You will receive an email with a confirmation link. Only after your click are we allowed to send you the download link and – if selected – activate the newsletter. This is how we prevent someone from misusing other people's email addresses.

We work with clear agreements, comprehensible processes and documented deployment planning. All everyday helpers complete a training course in everyday help before their deployment, so that tasks, limits, communication and standards are uniformly understood. This includes reliable communication, defined tasks per assignment and a professional approach to closeness and distance. Experience from care consulting and practice flows into our standards, so that support is not random, but consistent.

Our everyday helpers are prepared for tasks in everyday help: all complete a training course in everyday help and work according to internal standards. Depending on the role and assignment, further experience and qualifications may be added. The decisive factor is: tasks are used in accordance with the assignment, and we transparently state what we can do – and what we cannot.

We do not provide medical treatment care (e.g., injections, wound care) or activities involving close physical contact for which special legal responsibilities or formal representation are required. If you are unsure, we will clarify tasks in advance so there are no surprises.

You can give feedback at any time. We take complaints seriously, clarify the facts promptly and document internally what needs to be adjusted. The goal is a solution that is understandable for you - and that permanently improves quality.

You can request information about your data and have incorrect information corrected at any time. If data is no longer needed, it will be deleted within the legal framework. Upon request, you will receive clear information about which data is stored for what purpose and for how long.

We offer queer‒sensitive everyday support for all Berliners ‒ with a special focus on the LSBTIQ+ community and their supportive individuals.

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