Question 1

What is AlleFarben Everyday Help (queer-sensitive everyday help)?

Accepted Answer

AlleFarben Alltagshilfe is a queer-sensitive everyday assistance service. We support you at home with household help, everyday companionship (e.g., shopping, appointments), and care/daily structure. We use nursing expertise from care counseling and experience from queer practice so that support is respectful, reliable, and suitable for everyday life.

Question 2

Who is AlleFarben Everyday Help suitable for (with or without a care level)?

Accepted Answer

AlleFarben Everyday Aid is for people who need support in everyday life – with or without a care level. Many customers use us because they are looking for discrimination-sensitive and diversity-sensitive support. If you have a care level (1-5), depending on the situation, benefits from long-term care insurance can also be used for financing.

Question 3

What services does AlleFarben Everyday Help offer (household, accompaniment, care)?

Accepted Answer

We primarily provide household and everyday support: household tasks (e.g., cleaning, tidying, laundry), companionship (shopping, appointments, errands), and daily care and activation. The goal is to make your daily life more stable and relieve your burden – without you having to constantly explain yourself.

Question 4

Difference between daily living assistance and outpatient care service: Who does what?

Accepted Answer

Everyday help supports with everyday tasks and relief, e.g., household, companionship, and structure.

An outpatient care service usually takes over body-related care and, if necessary, treatment care (depending on the order and qualification).

Question 5

How does starting with AlleFarben Everyday Help work (contact, initial consultation, planning)?

Accepted Answer

You register your needs (e.g., household, companionship, relief). We briefly clarify what you need, how often you want support, and what framework conditions are important. Afterwards, we plan the start so that times, tasks, and communication are reliable. If financing through long-term care insurance is possible, we will explain it clearly right away.

Question 6

Do I need a care level to use everyday help?

Accepted Answer

No. You can also use AlleFarben Alltagshilfe without a care level and pay privately. With a care level, additional options are added depending on the service (e.g., relief amount or other budgets). If you are unsure, we will tell you which options are realistic in your situation.

Question 7

Where does AlleFarben Alltagshilfe offer support (region, area of operation)?

Accepted Answer

AlleFarben Alltagshilfe is regionally organized and active throughout Berlin. Whether we can support you depends on the area of operation and capacities. Briefly tell us your district – then you will receive clear feedback on whether an assignment is possible and how the start could look like.

Question 8

What tasks does AlleFarben Alltagshilfe take on in the household?

Accepted Answer

We support you in the household with household-related activities, such as cleaning, laundry, tidying up, organizing, kitchen/bathroom, and practical everyday tasks that save you effort. The goal is for your home to remain suitable for everyday life and for you to feel relieved.

Question 9

What does everyday support mean at AlleFarben Alltagshilfe?

Accepted Answer

Everyday accompaniment means: We accompany you on your way and appointments, for example, shopping, pharmacy, doctor's visits, errands or walks. You decide what you want to do yourself and what you need support with – we provide structure, security in the process and reliable accompaniment.

Question 10

Does AlleFarben Alltagshilfe also offer care and daily structure?

Accepted Answer

Yes. We support you with daily structure, activation, and assistance in everyday life – for example, planning together, building small routines, staying involved in activities, or stabilizing social contacts. This is particularly helpful when everyday life quickly becomes confusing or you feel left alone.

Question 11

Does AlleFarben Alltagshilfe also perform nursing activities or treatment care?

Accepted Answer

We are focused on everyday help. Treatment care (e.g., injections, wound care, medical measures) is generally not included and must be taken over by designated specialist agencies. If you are unsure whether a task fits, we will clarify this concretely and transparently in advance.

Question 12

Can AlleFarben Everyday Help support with doctor's appointments, clinics or authorities?

Accepted Answer

Yes, as part of the support: We can take you there, accompany you, assist you with the process, and help you sort through information. We do not replace legal representation, but we can make the appointment practically and organizationally easier (e.g., document check, reminding of questions, follow-up).

Question 13

How long does a deployment last and how often can I book everyday help?

Accepted Answer

This depends on your needs. Many use everyday help weekly or bi-weekly, others on an ad-hoc basis. Assignments are often between 2 and 3 hours, but can also be planned differently. What matters is what realistically helps in your daily life – and how it can be financed.

Question 14

Do you also provide short-term support when things are difficult?

Accepted Answer

If capacities are free, short-term assignments are also possible – for example, after a hospital stay, in case of acute overload, or if structure is needed at short notice. You will receive clear feedback on what is feasible in the short term and what makes sense as a next step.

Question 15

How does a deployment with AlleFarben Alltagshilfe work?

Accepted Answer

Before the first use, we clarify in detail what you need (e.g. household, companionship, structure) and what is important to you. During the assignment, we work step by step along the agreed tasks. At the end, we check whether the scope is suitable and whether anything should be adjusted for the next appointment. This way, it remains predictable and suitable for everyday use.

Question 16

How are times and appointments scheduled (regularly or flexibly)?

Accepted Answer

Both are possible: Many use fixed, regular appointments because it is reliable and reduces stress. If you need to stay flexible, we also plan variable appointments. It is important that you know early on when support will come and what can realistically be achieved in that time.

Question 17

Can I get a fixed contact person or reference person?

Accepted Answer

Yes! Because it is also very important to us that you can engage with your caregiver and that trust can develop. We rely on the most constant caregivers possible, because trust, communication and routines become easier as a result. If a substitute is necessary, we will tell you about it early and as transparently as possible.

Question 18

What happens if I have to cancel at short notice or am sick?

Accepted Answer

If something comes up, you let us know as early as possible. We will then look for a practical solution: postpone the appointment, adjust the scope, or – if sensible – offer an alternative date. How short-notice cancellations are handled is clearly stated in the agreements, so that it remains fair for both sides.

Question 19

What happens if employees are on vacation or sick?

Accepted Answer

We will inform you early if it becomes apparent that an appointment cannot take place. If possible, we will offer a substitute or an alternative appointment. Our goal is that you are not suddenly left without support, but have planning security.

Question 20

How does access to the apartment work (keys, door opener, arrangements)?

Accepted Answer

We arrange access in a way that is safe and practical for you: e.g., you simply open the door yourself every time, or there is an agreed place where the key is deposited (key safe), or another solution that you determine. It is important that agreements are clear and that you always retain control over who has access and when.

Question 21

How does AlleFarben Alltagshilfe communicate with me (phone, message, contact method)?

Accepted Answer

We use the contact method that works best for you (e.g., phone, WhatsApp, email, SMS). You receive clear information about appointments, scope, and changes. The goal is: little back and forth, no misunderstandings, reliable agreements.

Question 22

Can AllFarben Alltagshilfe coordinate with relatives or trusted persons?

Accepted Answer

Yes, if you wish. We can coordinate organizationally with relatives or trusted persons (e.g., scheduling, task priorities). It is important that you decide who is involved and what information is shared.

Question 23

Which long-term care insurance benefits can I use for AlleFarben daily help?

Accepted Answer

Depending on the care level and situation, you can use different budgets for AlleFarben Alltagshilfe – most frequently the relief amount, hourly respite care, conversion claim (40%), and care allowance. Which combination makes sense depends on how much support you need and which budgets are available to you.

Question 24

What is the relief amount (€131) and what can I use it for?

Accepted Answer

If you have care level 1-5 and are supported at home, you are entitled to the relief amount: up to €131 per month (up to €1,572 per year). This can be used to finance recognized support in everyday life, for example, household, companionship, or care/daily structure.

Question 25

When does the relief amount expire?

Accepted Answer

You don't have to use the relief amount monthly: Unused budget is saved up. You can usually use remaining amounts from one year until June 30th of the following year – after that, they expire. This is practical if you need more support in some months.

Question 26

What is hourly respite care and what is it for?

Accepted Answer

Hourly substitute care is support when your private caregiver is temporarily unavailable or needs relief. Hourly means: less than 8 hours per day. This is particularly suitable for appointments, errands and planned breaks in everyday life, as well as for support in the household.

Question 27

When does the budget for substitute care expire?

Accepted Answer

Preventive care is paid from an annual budget. This budget applies to the respective calendar year and expires on December 31st if not used. It becomes available again in the new year.

Question 28

What is the conversion claim (up to 40%) – simply explained?

Accepted Answer

With the conversion claim, you can use up to 40% of a monthly care insurance budget for recognized everyday assistance – for example, for AlleFarben everyday assistance. Important: Care benefits in kind are a separate budget, which is otherwise typically intended for services that professional providers bill to the care insurance fund. Through the conversion, a part of it becomes usable for everyday assistance.

Question 29

Do I still receive care allowance if I use the conversion entitlement?

Accepted Answer

Usually yes. You will continue to receive care allowance, but adjusted proportionally: If you fully use the conversion entitlement (40%), 60% of the care allowance often remains. This way you can additionally finance everyday help and still organize private support.

Question 30

Direct billing or reimbursement: How does it work with the long-term care insurance fund?

Accepted Answer

As a rule, it's straightforward for you: We bill directly with the long-term care insurance. This means: no upfront payment, no collecting receipts, no submission by you. Exception: private health insurance (PKV). If you are privately insured, we will issue you an invoice. You then submit this to your insurance for reimbursement. This way, the process remains clear and predictable even here.

Question 31

What does queer-sensitive everyday help mean at AlleFarben Alltagshilfe?

Accepted Answer

Queersensible everyday help means: You get support without having to explain or justify yourself. We pay attention to respectful language, privacy and your life reality – regardless of sexual orientation, gender identity, family form or biography. The goal is an interaction that is safe, clear and dignified.

Question 32

How does AlleFarben Alltagshilfe ensure discrimination-sensitive support?

Accepted Answer

We work with clear standards: respectful communication, no evaluations, clear boundaries, and a professional approach to proximity and distance. If something is important to you (e.g., certain terms, topics, or triggers), you can mention it – and we will align our collaboration accordingly. We take discriminatory or abusive situations seriously and address them consistently.

Question 33

How do you deal with names, pronouns, and forms of address?

Accepted Answer

You decide how you want to be addressed (name, pronoun, salutation). We will incorporate this bindingly into our collaboration and ensure that it remains correct in internal communication. If anything changes, a quick note is sufficient - without discussion.

Question 34

What if I'm afraid of coming out or want to protect my privacy?

Accepted Answer

Then we plan the deployment in such a way that your privacy is maintained. You determine what information we have, what may be visible in the household and how we appear in your environment (e.g. at the door, on the phone, to neighbours). Discretion is part of our way of working.

Question 35

Do you have experience with queer realities of life in care and everyday life?

Accepted Answer

Yes. Much of the content, processes, and attitudes at AlleFarben stem from care counseling and queer practice: what truly relieves everyday life, which situations can be stressful, and how support must be designed so that it doesn't create new hurdles. This knowledge flows into our assignments and our guide.

Question 36

What do I do if I have had bad experiences with services?

Accepted Answer

You can address this openly – or say as much as you want. We will then clarify together what you need to make collaboration feasible for you: clear agreements, a fixed contact person, certain no-gos, communication channels or transparency at every step.

The goal is for you to be able to rebuild trust, without pressure.

Question 37

How can I provide feedback or report an issue?

Accepted Answer

Feedback is expressly desired. You can address topics directly or report them via an agreed contact method. We take feedback seriously, document it internally, and ensure that processes improve – quickly and transparently.

Question 38

What data does AlleFarben Alltagshilfe process – and for what purpose?

Accepted Answer

We only process data that is necessary for contact, planning, and carrying out support (e.g., name, contact method, appointments, agreed tasks). We treat health data with particular sensitivity and only to the extent that it is truly relevant for support. You decide what you share – we only ask for what is necessary for your daily deployment.

Question 39

How does AlleFarben Everyday Aid protect my privacy in everyday life?

Accepted Answer

Discretion is standard: We don't discuss sensitive topics in the stairwell, pay attention to documents in the apartment, and communicate in a way that suits you (e.g., neutrally worded messages). If you have special requests (e.g., due to outing risk), we will plan this specifically with you.

Question 40

Why do you use double opt-in for downloads and newsletters?

Accepted Answer

For data protection reasons, we use double opt-in. This means: You will receive an email with a confirmation link. Only after your click are we allowed to send you the download link and – if selected – activate the newsletter. This is how we prevent someone from misusing other people's email addresses.

Question 41

What quality standards does AlleFarben Alltagshilfe have?

Accepted Answer

We work with clear agreements, comprehensible processes and documented deployment planning. All everyday helpers complete a training course in everyday help before their deployment, so that tasks, limits, communication and standards are uniformly understood. This includes reliable communication, defined tasks per assignment and a professional approach to closeness and distance. Experience from care consulting and practice flows into our standards, so that support is not random, but consistent.

Question 42

What qualifications do your employees have?

Accepted Answer

Our everyday helpers are prepared for tasks in everyday help: all complete a training course in everyday help and work according to internal standards. Depending on the role and assignment, further experience and qualifications may be added. The decisive factor is: tasks are used in accordance with the assignment, and we transparently state what we can do – and what we cannot.

Question 43

What services do you not cover (limits of everyday help)?

Accepted Answer

We do not provide medical treatment care (e.g., injections, wound care) or activities involving close physical contact for which special legal responsibilities or formal representation are required. If you are unsure, we will clarify tasks in advance so there are no surprises.

Question 44

What happens if there are complaints or problems?

Accepted Answer

You can give feedback at any time. We take complaints seriously, clarify the facts promptly and document internally what needs to be adjusted. The goal is a solution that is understandable for you - and that permanently improves quality.

Question 45

How can I view, change or delete my data?

Accepted Answer

You can request information about your data and have incorrect information corrected at any time. If data is no longer needed, it will be deleted within the legal framework. Upon request, you will receive clear information about which data is stored for what purpose and for how long.

At a glance: what we do, how it works, what to expect.

Queersensible everyday help

Start and Orientation

Services in everyday life

Process and Collaboration

Financing and Budgets

Queer Sensitivity and Attitude

Data Protection, Quality and Limits