Questions and Answers
At a glance: what we do, how it works, what to expect.
On this page, you will find answers to typical questions about AlleFarben Alltagshilfe – from services and procedures to care knowledge from consulting practice. We explain what everyday support specifically looks like, what you can consider regarding organization and cooperation, and which solutions have proven effective in practice. In addition, there are notes on financing options, data protection, and common pitfalls. The goal is for you to quickly get your bearings and make good decisions about what suits you.
For everyone who loves diversity!
Queersensible everyday help
Why at all?
Sexual orientation and gender identity are part of a person's personality. They influence not only one's self-perception, but also relationships, trust in professionals, one's sense of life – and, very concretely, how one deals with help, illness, or care.However, in classic everyday help and care structures, these aspects are often not considered – due to uncertainty, ignorance, or structural blindness. The consequence: Queer people experience discrimination, exclusion, or the feeling of having to adapt. Some conceal their identity, others do not even use services – for fear of being hurt again.This is exactly where queer-sensitive everyday help comes in:It creates a safe space where people are accepted as they are – with their biography, their identity, their life reality. Not as a special case, but as part of a diverse society.
Start and Orientation
What is AlleFarben Everyday Help (queer-sensitive everyday help)?
Who is AlleFarben Everyday Help suitable for (with or without a care level)?
What services does AlleFarben Everyday Help offer (household, accompaniment, care)?
Difference between daily living assistance and outpatient care service: Who does what?
How does starting with AlleFarben Everyday Help work (contact, initial consultation, planning)?
Do I need a care level to use everyday help?
Where does AlleFarben Alltagshilfe offer support (region, area of operation)?
Services in everyday life
What tasks does AlleFarben Alltagshilfe take on in the household?
What does everyday support mean at AlleFarben Alltagshilfe?
Does AlleFarben Alltagshilfe also offer care and daily structure?
Does AlleFarben Alltagshilfe also perform nursing activities or treatment care?
Can AlleFarben Everyday Help support with doctor's appointments, clinics or authorities?
How long does a deployment last and how often can I book everyday help?
Do you also provide short-term support when things are difficult?
Process and Collaboration
How does a deployment with AlleFarben Alltagshilfe work?
How are times and appointments scheduled (regularly or flexibly)?
Can I get a fixed contact person or reference person?
What happens if I have to cancel at short notice or am sick?
What happens if employees are on vacation or sick?
How does access to the apartment work (keys, door opener, arrangements)?
How does AlleFarben Alltagshilfe communicate with me (phone, message, contact method)?
Can AllFarben Alltagshilfe coordinate with relatives or trusted persons?
Financing and Budgets
Which long-term care insurance benefits can I use for AlleFarben daily help?
What is the relief amount (€131) and what can I use it for?
When does the relief amount expire?
What is hourly respite care and what is it for?
When does the budget for substitute care expire?
What is the conversion claim (up to 40%) – simply explained?
Do I still receive care allowance if I use the conversion entitlement?
Direct billing or reimbursement: How does it work with the long-term care insurance fund?
Queer Sensitivity and Attitude
What does queer-sensitive everyday help mean at AlleFarben Alltagshilfe?
How does AlleFarben Alltagshilfe ensure discrimination-sensitive support?
How do you deal with names, pronouns, and forms of address?
What if I'm afraid of coming out or want to protect my privacy?
Do you have experience with queer realities of life in care and everyday life?
What do I do if I have had bad experiences with services?
How can I provide feedback or report an issue?
Data Protection, Quality and Limits
What data does AlleFarben Alltagshilfe process – and for what purpose?
How does AlleFarben Everyday Aid protect my privacy in everyday life?
Why do you use double opt-in for downloads and newsletters?
What quality standards does AlleFarben Alltagshilfe have?
What qualifications do your employees have?
What services do you not cover (limits of everyday help)?
What happens if there are complaints or problems?
How can I view, change or delete my data?